Guide to roles in Hospitality and Catering

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3 min read

Hospitality is a broad career path where creating a great customer experience is vital. In fact, 45% of the roles out there define a job well done as based on staff attitudes and behaviours, as opposed to based on qualifications or previous experience.

Just have a scroll through the Sort job profiles in this industry, and you’ll see the scope of that’s out there!

Many individuals start by working for another business and eventually own their own company.

Here are a few of the most popular roles in the industry with Sort's community:

Event Manager

Events Managers organise and deliver large scale events for clients, or within their own organisation. This might be anything from a festival to a conference or concert. Attention to detail and an ability to stay calm under pressure are vital parts of this role, as you may well be working in high stakes environments and fixing issues that crop up on the day. The role can include everything from marketing, client liaison, bookings, to tech set up!

Career guide: Read more in our Events Manager career guide here.

Search for jobs: Search for current event management vacancies here.

Search for courses & training: Search for event management courses and training here.

Barista

If you love coffee and the social vibe of being in and around coffee shops then a career as a barista could be perfect for you. It's both an art and a science, and skilled baristas are in high demand...

Career guide: Read more in our Barista career guide here.

Chef

An art form in itself, working as a chef can be an incredibly creative and fast paced career. Most chefs (even the celebrities) started from the bottom, upskilled as they went, and found themselves in the position to lead their own restaurant. 

Career guide: Read more in our Chef career guide here.

Hotel Worker

Working in hotels offers the opportunity to meet people from far and wide, with plenty of scope for developing customer service and communication skills. We have a great feature on a common hotel role over on our job features page - Hotel Porters. Hotel porters are in charge of ensuring hotel guests feel welcomed and relaxed. Duties might include carrying luggage, making bookings, offering tips on local spots for eating and entertainment, and addressing safety needs, such as lockboxes or safes. 

You might also work as a hotel manager, a concierge, or a hotel receptionist.

Baker or Pastry Chef

Popularised by great shows like The Great British Bake Off, baking is as popular as ever. If you’re working for a bakery, you could be doing anything from prepping the sourdough starter to serving customers and decorating cake. As a pastry chef you could be preparing specialist pastry dishes in a restaurant, hotel, or patisserie. Running your own show? Expect learning about all things business, supplying and retail. See below for a day in the life of a pastry chef with Mia.

Career guide: Read more in our baker and pastry chef career guides.


Cabin Crew

Tourism is a popular area of hospitality, for good reason. Many of us dream of jet setting and learning about other cultures, so this area might just be for you. You might like to look into what it takes to become Cabin Crew, if you’re after flying far and wide. Perhaps you’re more keen on the information, advice, and guidance side of things, in which case you might like to look into roles at Tourism Information Centres, helping customers book and plan holidays.

Career guide: Read more in our cabin crew career guide.

Want to know what it's like working in Hospitality & Catering?

Read on to find out more about the day-to-day environment and watch real people's experiences in our day in the life videos. >>

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