- Provide information, help and support to airport passengers
- Work in a busy, people-facing role
- Opportunities to progress into supervisory or management positions
Airport information assistants are there to help passengers find out the information and services that they need at airports.
Your tasks would usually involve:
- Giving out flight information
- Directing passengers around the airport
- Answering telephone enquiries
- Making announcements on the public address system
- Handling complaints
- Updating and monitoring flight information systems
If you are working in a smaller airport you may also assist with currency exchange, hotel and car hire bookings, and lost property.
Airport information desks are usually staffed 24 hours a day, so you may work shifts on a rota.
You'll need to be flexible and adapt to change, to remain calm under pressure, and have excellent customer service skills.
You can apply directly to become an airport information assistant. Most employers will expect you to have a good standard of general education, including GCSEs in English and maths, or equivalent. You'll usually need to be over 18 because of shift work regulations.
You could also get started with a Level 2 Certificate in Aviation Operations, an intermediate apprenticeship in customer service, or an aviation ground operative intermediate apprenticeship for passenger services.
Previous experience in a customer service role, or foreign language skills, could help you find work. A college course in leisure and tourism could also help. You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.
You'll usually need your own transport to get to and from the airport, as public transport may not cover all your shift times.
After gaining experience you could go on to be a supervisor, manager or flight dispatcher.