Help & Support

FAQs for individuals - Sort Your Future

Where does your careers information come from?

We've used a combination of the UK Government's published open-source labour market information under license and our own research from a range of sources to create what we believe is the most comprehensive and user-friendly career discovery database available. We always want to improve though, so we'd love to hear your suggestions for ways in which we can make it even better. Please email us at

Can I change my Sort settings?

Yes! We change our minds all the time so we made sure that you can keep changing your settings whenever you want. Simply go to your dashboard and click on My Sort Settings and you can change these as many times as you want.

Can companies see my personal information and can I talk to companies directly through Sort?

No! Sort is a private space for you to work out your options and think about what you want to do. If you want to apply for or take part in an opportunity you can choose to do so but we never pass your info on to companies inside or outside of the Sort platform. You can follow companies and tell them that you're interested in their opportunities but you can't send messages to them directly. When you're ready to apply you just follow the instructions they've posted.

You can read our privicy policy here:

How does Sort protect my data?

Unlike other sites, we only ask for the data we need to make the platform work and we never share your personal information with the companies on the site or with advertisers. We make sure all the third party suppliers we work with are fully compliant with the GDPR (Europe's data protection law). You can read our privacy policy here:

Is there a Sort App?

Not yet... When we talked to potential users of Sort they told us that they'd rather use the platform via a web browser than have an app on their phone, but if you think differently and you'd like an app we'd love to know about it. Email us and tell us why you want an app:

How can I delete my account?

You can delete your account at any time by emailing us at or by going to ‘Account Settings’, ‘Data & Privacy’ and selecting ‘Delete My Account’.

How is Sort different to other careers sites?

We know there are other careers sites out there and some of them do a great job, but we wanted to do something a bit different with Sort. Instead of designing Sort to appeal to teachers, parents, and careers advisers and to tick the Government's career education boxes, we designed Sort to put you in charge.

First off, Sort is a private space. No one else can see what you're looking at in there, you don't have to speak to employers directly and you don't have to create a CV or profile with all your achievements. When you're just starting out in your career you might not have a full CV or a big list of achievements - that doesn't matter in Sort.

We've tried to make Sort an easy way to discover career options and opportunities based on what you are interested in and what you're like as a person. If you want to take the next step and apply for an opportunity that's up to you. You can save a whole range of different options (most people don't know what they want to do - it's normal, it's a good thing ) and you can change your mind as often as you like.

We also want to know how we can make Sort better. If you've got ideas, just email us at - we'd love to know what you'd like to see us do next.

Is Sort free?

Yes! Everyone aged 13 or over can create a free Sort account which gives them access to our core features - career discovery, our 1000+ job profiles, video content, skills analysis, career personality quiz, pinboards, notifications, advice and guidance - ALL for FREE!

Do I have to create an account?

You can access some parts of our site without an account (like our advice and guidance articles), but we ask everyone to create a free account to use our career discovery tools and other features.

All you need to create a Sort account is your first name and a vaild email address, its as simple as that!

You can read our privicy policy here:

I've forgotten my password, what do I do?

Simply click 'forgot password?' on the sign in page. You will then be asked to type in your email address. You will then be sent an email with instructions and a link to change your password.

How do I change my personal information?

Simply go to your Account Settings - you can change all your personal details here including your email, DOB, and postcode.

Can I turn off notifications?

Yes. You receive notifications on Sort for anything you have followed or anything that you have said your interested in.

To stop receiving notifications from within sort you need to unfollow and/or unmark anything you have said your interested in.

To turn off email notifications go to your notification area on Sort and use the toggle to say that you no longer want to receive email notifications.

What happened to Sort Premium?

We always wanted our community to have free and open access to all the core career, job and course finding features on the site, so while we tested offering a premium level service, we heard from you that you wanted open access for all. So we've retired Sort Premium. If you're a previous subscriber to Sort Premium you will have received an email confirming the changes and your account will have been switched to a free account complete with all the great features you've been used to accessing. If you have any questions on this, please just get in touch by emailing

Have another question?

Ask us your questions, report a bug or make suggestions for improving the site by sending us a help request.