Help & Support

FAQs for individuals - Sort Your Future

What's the difference between a free Sort account and premium Sort membership?

A free Sort account gives you access to our core features - career discovery, our 1000+ job profiles, video content, top skills, and advice and guidance - ALL for FREE!

Premium Sort Membership will give you access to Premium features, like our pin-boards, notifications, and a more detailed skills analysis tool.

Check out this article that goes through all our premium features: https://www.sortyourfuture.com/article/making-the-most-of-sort-premium

What happens when my premium membership expires?

When your Premium Membership expires we’ll move you back onto our free plan unless you ask us to delete your account. Your pinned and followed content, notifications, and ‘my skills’ area will no longer be accessible when you’re on the free plan, but if you choose to upgrade to premium membership again, you'll be able to access these areas again.

What happens if I downgrade my premium account to Free?

You can choose to downgrade to a free account at any time via the ‘Account Settings’ area. If you downgrade to a free plan before your renewal date, you will not be refunded for the membership fee already paid and your premium membership will stay in place until its expiry date. Anything you saved in your premium account such as your pinned and followed content, notifications, and ‘my skills’ area will no longer be accessible when you’re on the free plan, but if you choose to upgrade to premium membership again, it will all be waiting for you.

You can read our cancellation policy here: https://www.sortyourfuture.com/cancellation-policy-individual-users

Where does your careers information come from?

We've used a combination of the UK Government's published open-source labour market information under license and our own research from a range of sources to create what we believe is the most comprehensive and user-friendly career discovery database available. We always want to improve though, so we'd love to hear your suggestions for ways in which we can make it even better. Please email us at admin@sortyourfuture.com

Can I change my Sort settings?

Yes! We change our minds all the time so we made sure that you can keep changing your settings whenever you want. Simply go to your dashboard and click on My Sort Settings and you can change these as many times as you want.

Can companies see my personal information and can I talk to companies directly through Sort?

No! Sort is a private space for you to work out your options and think about what you want to do. If you want to apply for or take part in an opportunity you can choose to do so but we never pass your info on to companies inside or outside of the Sort platform. You can follow companies and tell them that you're interested in their opportunities but you can't send messages to them directly. When you're ready to apply you just follow the instructions they've posted.

You can read our privicy policy here: https://www.sortyourfuture.com/privacy-policy

How does Sort protect my data?

Unlike other sites, we only ask for the data we need to make the platform work and we never share your personal information with the companies on the site or with advertisers. We make sure all the third party suppliers we work with are fully compliant with the GDPR (Europe's data protection law). You can read our privacy policy here: https://www.sortyourfuture.com/privacy-policy

Is there a Sort App?

Not yet... When we talked to potential users of Sort they told us that they'd rather use the platform via a web browser than have an app on their phone, but if you think differently and you'd like an app we'd love to know about it. Email us and tell us why you want an app: admin@sortyourfuture.com

How can I delete my account?

You can delete your account at any time by emailing us at admin@sortyourfuture.com or by going to ‘Account Settings’, ‘Data & Privacy’ and selecting ‘Delete My Account’.

We do not provide refunds on premium account cancellations.

You can read our cancellation policy here: https://www.sortyourfuture.com/cancellation-policy-individual-users

How do I upgrade my account to premium?

You can choose to upgrade to premium membership at any time via the ‘Account Settings’ area.

How is Sort different to other careers sites?

We know there are other careers sites out there and some of them do a great job, but we wanted to do something a bit different with Sort. Instead of designing Sort to appeal to teachers, parents, and careers advisers and to tick the Government's career education boxes, we designed Sort to put you in charge.

First off, Sort is a private space. No one else can see what you're looking at in there, you don't have to speak to employers directly and you don't have to create a CV or profile with all your achievements. When you're just starting out in your career you might not have a full CV or a big list of achievements - that doesn't matter in Sort.

We've tried to make Sort an easy way to discover career options and opportunities based on what you are interested in and what you're like as a person. If you want to take the next step and apply for an opportunity that's up to you. You can save a whole range of different options (most people don't know what they want to do - it's normal, it's a good thing ) and you can change your mind as often as you like.

We also want to know how we can make Sort better. If you've got ideas, just email us at admin@sortyourfuture.com - we'd love to know what you'd like to see us do next.

Is Sort free?

Yes! Everyone aged 13 or over can create a free Sort account which gives them access to our core features - career discovery, our 1000+ job profiles, video content, top skills, and advice and guidance - ALL for FREE!

We also have a Premium Sort Membership that is £48 a year. However, we are currently offering premium at a special launch price of £24 a year, that's just £2 per month. For less than a cup of coffee per month our Premium Members will have access to Premium features, like our pin-boards, notifications, and a more detailed skills analysis tool, to those who want them. Check out this article that goes through all our premium features: https://www.sortyourfuture.com/article/making-the-most-of-sort-premium

Do I have to create an account?

You can access some parts of our site without an account (like our advice and guidance articles), but we ask everyone to create a free account to use our career discovery tools and other features.

All you need to create a Sort account is your first name and a vaild email address, its as simple as that!

You can read our privicy policy here: https://www.sortyourfuture.com/privacy-policy

Can I still apply/sign up for opportunities using my free Sort account?

Yes! At Sort we believe that opportunities should be open to everyone, so this is why we make sure that all opportunities posted on Sort can be accessed by all Sort members, whether you have a free or premium Sort account.

I've forgotten my password, what do I do?

Simply click 'forgot password?' on the sign in page. You will then be asked to type in your email address. You will then be sent an email with instructions and a link to change your password.

How do I change my personal information?

Simply go to your Account Settings - you can change all your personal details here including your email, DOB, and postcode.

Can I turn off notifications?

Yes. You receive notifications on Sort for anything you have followed or anything that you have said your interested in.

To stop receiving notifications from within sort you need to unfollow and/or unmark anything you have said your interested in.

To turn off email notifications go to your notification area on Sort and use the toggle to say that you no longer want to receive email notifications.

Have another question?

Ask us your questions, report a bug or make suggestions for improving the site by sending us a help request.