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- Requires patience and the ability to remain calm in stressful situations
- Most of the day will be spent patrolling on foot in all weathers
- You'll need to be resilient and able to get on well with people
You'll need to use equipment like hand-held computers and printers for recording and issuing penalty charge notices (PCNs), two-way radios, or mobile phones, to keep in contact with supervisors and cameras to record vehicles that are breaking parking regulations.
DAY-TO-DAY DUTIES
- Patrolling streets and car parks to check that regulations are being followed
- Giving advice to the public on parking regulations and facilities
- Checking parking tickets and issuing Penalty Charge Notices (PCNs)
- Writing simple reports and pocket book notes
- Authorising the clamping and removal of vehicles
- Checking parking meters and car park equipment, and reporting damage or faults
- Reporting defective signs and road markings or any suspect vehicles
- Attending court or a tribunal if a parking ticket is being disputed
- Working with other professionals like police community support officers or the police, to report crimes or anti-social behaviour
DAY-TO-DAY ENVIRONMENT
As a civil enforcement officer you could work at a car park or on the streets. Your working environment will usually be outdoors in all weathers and physically and emotionally demanding.
You'll usually work shifts on a rota between 8am and 8pm.
This would include weekends. Some jobs may be part-time. You'll spend most of the day patrolling on foot in all weathers. You'd be expected to wear a uniform and waterproof clothing. You may use a car, motorcycle or moped to travel between different areas, depending on your job role.
You'll need
This role requires patience and the ability to remain calm in stressful situations, the ability to work on your own and the ability to accept criticism.
There are no set requirements, but some employers may ask for GCSEs including Maths and English.
Experience of working in a customer service role is highly valued and could help you get into this job.
Your employer will provide introductory training when you start work. This will cover subjects like parking enforcement policy and the traffic regulations act.
You may need a driving licence for some jobs.
CAREER PROSPECTS
With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.