- Provide support and guidance to people experiencing technical IT problems
- You'll need excellent problem-solving skills, customer service skills, and technical knowledge
- With training, you could move into network engineering, database administration, IT security, business analysis, training or technical sales
As an IT support technician, you will work with others to find solutions using advanced specialist IT knowledge.
- Getting details from customers about their IT problems
- Finding and fixing faults
- Tracking work in progress and recording issues and solutions
- Updating online knowledge banks
- Servicing equipment and upgrading existing systems
- Training people on new systems (face-to-face and online)
You could work in an office, at a client's business or in a contact centre.
This role requires the ability to work well with others, use your judgement and make decisions, and to accept criticism and work well under pressure; excellent verbal communication and customer service skills; analytical thinking skills; thoroughness and attention to detail; and flexibility and openness to change.
To get into this role, you could take a college course in computing or IT support, such as ICT Systems Support, or ICT Professional Competence.
Alternatively, you could also do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.
You could start as a trainee technician and do qualifications while you work, but you'll need some IT skills to get a trainee job.
With training, you could move into supervisory or management roles. You could also apply for roles in training or technical sales, moving into network engineering, database administration, business or systems analysis, IT security, or IT project management.