- Train people on how to use IT systems and products
- You'll need confidence to deliver training to individuals and groups, and writing skills for instructions and learning materials
- Progress to lead trainer, department manager, or area training coordinator
As an IT trainer, you'll deliver courses on commonly used programs like word processing and spreadsheets, and technical areas like programming or PC maintenance. If you work for a company, you may provide in-house training, like teaching accounts staff how to use a new payroll system.
- Assessing training needs and agreeing learning aims
- Designing new training programmes or adapting existing ones
- Creating training materials
- Managing the roll-out of new projects
- Teaching IT skills
- Assessing training
- Giving feedback to learners and management
- Keeping records up to date
- Designing e-learning resources for online learners
You could work in an office, at a training centre, at a college or at a client's business.
For this job you'll need knowledge of teaching and the ability to design courses and create excellent learning conditions, good customer service and verbal communication skills, active listening and leadership skills, patience in stressful situations, and thoroughness and attention to detail.
You could get this job through a relevant foundation degree, higher national diploma or degree in computing, business, human resources, or learning support.
You can do a college course such as a Level 3 Certificate in IT User Skills. To improve your training skills, you could also complete a training qualification, like the Chartered Institute of Personnel and Development's Level 3 Award in Learning and Development.
You could also complete a learning and skills teacher higher apprenticeship. You'll need a qualification in the subject you want to teach. Employers will be looking for relevant up-to-date industry experience, as well as English, maths and IT ability. If you're new to computing, you could work towards this job by starting with an advanced apprenticeship as an IT application specialist.
Volunteering experience could give you an advantage when applying for jobs, for example you could help students with disabilities to use IT and assistive technology.
It may also be helpful to get the European Computer Driving Licence qualification. This teaches you the main computing skills for everyday work tasks.
You could progress to lead trainer, department manager, or area training co-ordinator, or become a freelance trainer or consultant. You could also move into technical writing, project management, or work in other areas of IT, like e-learning development or publishing.