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- Help install, repair and maintain office equipment like photocopiers, printers, scanners or computers
- You could work on site, or provide support online or over the phone
- Opportunities to progress into management roles, other technical roles or into sales
You could combine this job with technical sales, where you'll talk to clients about their business requirements, and advise them on upgrades or replacement systems and equipment.
DAY-TO-DAY DUTIES
- Installing new or refurbished equipment
- Carrying out scheduled maintenance checks
- Diagnosing and fixing faults on site
- Fitting replacement equipment
- Returning faulty equipment to a repair centre
- Logging repairs and writing up maintenance reports
- You may train office staff to use new equipment
DAY-TO-DAY ENVIRONMENT
You'll usually work 9am to 5pm, Monday to Friday, but you may be on call to deal with out-of-hours problems. You'll usually be based at an office or repair centre, but as a field support technician you'll travel from job to job.
You'll need
For this role you'll need problem-solving skills, excellent practical and technical skills, the ability to work quickly and under pressure, and the ability to read technical diagrams and manuals.
There are no set entry requirements, but choosing computing, science and technology subjects may help.
Experience in electronics, PC repair or electrical servicing may give you an advantage.
Doing a college course in electronics or engineering can help you learn the skills you'll need for this job.
You could also start in this career through an electronic or electrical engineering apprenticeship.
CAREER PROSPECTS
With experience, you could become a service team leader, or local or regional field support manager. You could specialise in areas like IT services, contract management, helpdesk support or training. You could also become self-employed.