What are transferable skills and why do you need them? What does it mean to be employable today and in the future?...
- Manage a team of people who keep hotels and other establishments clean and tidy
- You'll need good organisational skills and people skills along with attention to detail
- Opportunities to progress into hotel management or move to housekeeping in larger/prestigious hotels
As a housekeeper, you will use management skills and an eye for detail to ensure rooms are kept clean and tidy, working as part of a team.
Your duties will depend on whether you are working in a hotel, at a health spa, or at a fitness centre:
- Prepare shift rotas and allocate daily cleaning duties to room attendants
- Inspect rooms to make sure that standards have been met
- Record any faults or damage and make arrangements for repairs, recruiting, training and supervising staff
- Work closely with other department heads and the general manager
You will usually do shift work, which may include weekends and public holidays. Part-time hours may be possible.
This role would suit someone with thoroughness and attention to detail, flexibility and openness to change, customer service and business management skills, knowledge of human resources and employment law, and to be able to use initiative.
You could take a college course in a hospitality subject, such as Hospitality and Catering Principles (Housekeeping), or Hospitality Supervision and Leadership Principles.
You can also get into housekeeping through a hospitality supervisor advanced apprenticeship.
You may be able to work your way up from room attendant or floor manager, if you show you have the necessary skills. You might have an advantage if you have a background in customer service, cleaning or portering.
You could progress by moving into a related hotel job, like front-of-house manager, training manager, or domestic services management.