Job type

Pensions administrator

£15k - £27k

Typical salary

37 – 39

Hours per week

Pensions administrators handle the day-to-day running of pension schemes and life insurance policies.

More info

  • Work for a pension provider, insurance company or within a large company with its own scheme, managing pension information
  • You'll need to be an excellent administrator with an understanding of pensions and good numeracy skills
  • Progress into management, or with further training financial advice or other specialist financial services roles

As a pensions administrator, you could work for an insurance company, a large company or a public sector organisation that has its own pension scheme. You'll act as a link between your company and scheme members, financial advisers, employers and the Department of Work and Pensions.


  • Answering queries by phone, letter and email
  • Using a computer system to check and update records
  • Calculating the amount of money people will receive
  • Processing money paid towards a person's pension
  • Transferring benefits from one pension to another
  • Arranging the payment of pensions
  • Keeping up to date with pension and tax laws


You could work in a contact centre or in an office.

You'll need

For this role, you'll need customer service skills, the ability to sell products and services, thoroughness and attention to detail, good initiative, the ability to accept criticism and work well under pressure, persistence and determination, patience and the ability to remain calm in stressful situations, and excellent verbal communication skills.

Direct application is possible for vacancies, but employers will expect you to be good with numbers, know how to use common office software and be able to communicate well, both verbally and in writing. Some companies may prefer you to have at least two A levels.

You could start as an assistant administrator and do training on the job with organisations like the Pensions Management Institute and the Chartered Insurance Institute.

You could do a college course in business and administration to help you gain relevant skills and knowledge.

You may be able to do an advanced apprenticeship as a workplace pension administrator or a financial services administrator.


You could further your career with a qualification in pensions administration or calculations. With experience, you could become a team leader, supervisor or pensions manager. With further study, you could qualify as a financial adviser.