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- Install, maintain and repair IT systems for an organisation or your clients
- Requires analytical skills to find and fix problems, and the ability to explain technical problems
- Option to set up your own company, providing a service to local businesses and consumers
You could work computer systems in a variety of different areas, such as businesses, industry, schools, colleges, local authorities and IT support companies.
DAY-TO-DAY DUTIES
- Costing and installing new IT systems to meet security regulations
- Upgrading existing hardware, software and networks
- Setting up new PCs for people and training staff
- Carrying out on-site maintenance to prevent future problems
- Logging and prioritising faults and queries
- Fixing faulty equipment and testing systems
- Putting back-up systems in place
DAY-TO-DAY ENVIRONMENT
You could work in an office, at a client's business, at a training centre, or at a university or college.
You'll need
For this role, you would be required to have the ability to repair machines or systems, work well with your hands, have analytical thinking and excellent verbal communication skills, be thorough and pay attention to detail, have persistence and determination, and have good customer service skills.
You could do a college course, such as in IT Support or in ICT Professional Competence.
For entry into this role, you could also complete an intermediate or advanced apprenticeship in IT service support.
You could also start work as an assistant IT technician after taking GCSEs or A levels, training on the job.
Useful industry standard certifications that would be beneficial for this role include CompTia A+ or Microsoft Certified Solutions Associate.
CAREER PROSPECTS
With experience, you could become a service supervisor. With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales. Another option is to set up your own company, providing a service to local businesses and consumers.